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How sweet would it be to have your mobile be a trainer?

By | December 13th, 2017|Sin categoría @en|

If all the training was mobile, how would the hospitality industry work? It’s proven that we can spend more than 3 hours a day on our mobile devices, checking everything from the news to personal messages, videos and photographs. Why not start educating using this great tool? This would generate a kind of training à la carte where [...]

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How can malls survive the digital era?

By | October 25th, 2017|Sin categoría @en|

Many shopping mall developers think that giving 25% GLA to F&B means getting the expected return on investment. The situation is actually very different and goes beyond the 65% that the boldest investors envision. Strategically designing shopping mall spaces for the FB&E (Food, Beverage and Entertainment) areas is no longer a choice, it’s the only way these malls will [...]

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Foodies have taken over the world! 

By | September 6th, 2017|Sin categoría @en|

Technology has encouraged consumers to buy online, therefore, malls have reevaluated their business model. The two things that are actually taking over these spaces, are food and entertainment. At Mero Mole, we are dedicated to evolve the customer experience and the mall’s profitability. We are very excited to be part of this revolution! Currently, we are developing 21 Food Halls® in different cities, [...]

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Personalize using technology

By | August 1st, 2017|Sin categoría @en|

Anybody working in the food & beverage industry (F&B) understands that every operation in its company needs to translate into a personalized experience for every consumer. The question is: what is the best way to use technology so your consumers can find what they need without hurting your company’s spirit? It’s common to hear that [...]

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Eleven Madison Park: hospitality and food take the cake

By | May 19th, 2017|Sin categoría @en|

From its publication, the list of the world’s 50 best restaurants has been on everyone’s lips and Mero Mole just hopped on the bandwagon. The panel, composed of 1,000 experts in gastronomy, gave the blue ribbon to one of the Big Apple’s tried classics, described as a paragon of hospitality and cuisine elevated to art [...]

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Key for loyalty: moments of truth

By | April 5th, 2017|Sin categoría @en|

Everything begins and ends with experience. Everything begins and ends with experience. Everything begins and ends with experience... this is our mantra, and we’ll keep repeating it until it sinks in. Is it making sense yet? Experience is king. The cut-throat competition in the Food & Beverage industry makes fair prices and good food, by [...]

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How’s your cyber appeal?

By | April 5th, 2017|Sin categoría @en|

By now it should be as obvious as a dart to the forehead that consumers – over whom we have sacrificed many sleepless nights trying to figure out how to keep them happy - aren’t just looking for a tasty meal, but for a whole-body experience. This experience used to start once they stepped into a place, [...]

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A penny for your colors?

By | April 5th, 2017|Sin categoría @en|

“Love at first sight” is such a romantic phrase! So clichéd, and so true! Sight is often the first of our senses to come into contact with our immediate surroundings and helps us decide whether we want the other four senses to become involved or not. That’s why, if you want to have a shot [...]

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Feel everything

By | November 24th, 2016|Sin categoría @en|

Wood is inviting, velvet: sultry. Stainless steel is clean and a leather couch, elegant. From our series “Role of The Senses in a Restaurant”, Mero Mole presents: Touch. Let’s imagine a seafood restaurant where hygiene is one of the main selling points. What would customers have to feel when they stepped into the space so [...]

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Do You Attract or Repel?

By | November 24th, 2016|Sin categoría @en|

What does your brand smell like? In order to shine in the world of experiences, one has to seduce every single one of your consumers’ senses. However, smell always seems to be put last on the list: often considered more of a consequence than a strategy. Las Vegas casinos conducted a study with slot machines [...]

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